10 Felix benefits at a glance! Have you switched yet?

The Felix municipalities are delighted. Compared to our counter solution, there are many advantages. Marina de Horn, editor-in-chief of both systems: "I am extremely enthusiastic about Felix and could talk about it for hours. But I will restrain myself and mention three major advantages here.

  1. In our counter solution, users were unable to modify the national content. Felix now makes it possible to edit and customize the national content to your liking. 
  2. The updates of the national content came once a month, whereas now Felix does this in real time.
  3. A major pain point in our counter solution was that the municipality could not choose its own title for a product: in Felix, this is possible.

Together with a number of involved customers, Shift2 has managed to create the most optimal PDC design. We did this in early 2020, based on two intensive design sprints. A design that also looked at how the information could be used in multiple ways. And we succeeded!  In Felix, all PDC information is managed in one place. This information can then be used in multiple ways. An API links the information to other systems, such as a customer contact system like our KCS.

Marc van Tintelen, product owner of Felix: "Felix has an API that can be called to retrieve data. We access this API from the KCS and the site powered by Drupal. The API is well described so that all applications in which PDC content has added value can call it. Do you have Felix? Then you already have this API automatically. And you can link to our KCS, for example. But other links are also possible. An example of this is the link to the knowledge base of the municipality of Lingewaard."

The customer responses are impressive. Herman and Carolien, from the municipality of Utrechtse Heuvelrug, tell us: "I wouldn't want to go back to the counter solution" and "Felix looks great and works intuitively."

The top 10 benefits at a glance

There are countless advantages to working with Felix. Whether your organization is switching from our counter solution or looking for a flexible Products and Services Catalog:

  1. Manage in one place, use in multiple places
  2. Automatically publish at a specific time
  3. Product name is customizable
  4. Content layout is flexible
  5. Multilingualism? It's on its way!
  6. National content can be used in part
  7. National content updates available immediately
  8. Notifications of changes to national content
  9. Styling buttons, expandable text, and other elements works perfectly with the CMS.
  10. And the application is much more user-friendly. So nice.