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MyPortal

MyPortal

A personal "my environment" for everyone.

Shift2's MyPortal, also called personal interaction portal (PIP), provides local governments with the ability to interact with its customers. From status on pending cases to paying tax assessments directly, downloading benefit statements or consenting to move in. A secure environment where customers can conduct their business familiar with the government, but completely digitally. 

A personalized portal that offers residents more than just information

The MyPortal is a modular application that combines the power of "my business," "my tasks" and "my data" for complete processing of applications. Users have control over their data and can effortlessly use different modules.

  • Taxes: Share assessments and valuation reports, file objections, request remission, set up direct debit or pay directly.
  • Social Domain: Optimize online services for social support and care.
  • Civil Affairs: Easily arrange matters such as removals, document requests and other municipal services.

With an interface that connects seamlessly to MijnOverheid, users find their way effortlessly and can arrange their affairs with confidence. The responsive application is usable on any device. Future extensions within the eServices portfolio, including new messaging and notification standards from Omnichannel, will enable the government to communicate with users easily.

Personal, trusted and proactive

✓ Modular structure
✓ Fast one page, mobile first application
✓ Recognizable and intuitive interface
✓ Easy access to all portals


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Powerful features to get things done easily and quickly

Links to source applications

Providing insight into a resident's case or allowing a resident to arrange or modify something requires integrations with source applications and government data sources. The MijnPortaal unlocks information from these task-specific applications and provides real-time insight into the current status. From support for standard interfaces, HaalCentraal API support or flexible API integrations. We can do it all.

Modularly expandable with more domains

The MijnPortaal can be used for services in a specific domain such as Civil Affairs. But it is also easy to expand with more domains to a complete government portal. Be it taxes, civil affairs, social domain, permits or other issues. We have the knowledge.

Customized services for each resident

Short and powerful processes that meet the needs of the resident. As a resident, are you logged in with DigiD or eIDAS? Then we know who you are and this makes your process simpler. You are only asked what is needed and what we do not yet know about you and need to know. Complete, secure and service-oriented.

Together we improve

"Every government needs a 'My Environment' to serve residents and business owners digitally. This platform makes it easy and fast to take care of business without duplicating information. With short, clear steps and direct communication, users can always see the status of their requests. This saves time, increases efficiency and allows the government to focus on personal contact where it is really needed."

- Philip Engels, product owner

More about MyPortal

  • Dual DigiD functionality

    2021 for our forms and the PIP to date has been about maintenance and renewal of the underlying foundation of the solutions.

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Discover our other solutions

  • Digital accessibility

    Give everyone access to your digital environment with our flexible accessibility solutions!

  • Shift2 Road Slot

    Effortlessly achieve multilingualism as required by the SDGs with our AI-driven solution. Improve accessibility, increase efficiency and save significantly on costs through smart content management.

  • Website and CMS

    The CMS solution that helps you ensure transparency, accessibility and efficiency in your online services.

Discover the power of our solutions

During a no-obligation demo, we are happy to give you a tour of our solutions. At the same time you can ask all your questions to our experts. This can be done online or on location. Whatever you like!

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