PDC
PDC
A product and service catalog (PDC) is essential for local governments to manage and share information in a structured and accessible way. A PDC promotes transparency, efficiency, and better service to citizens. By using a centrally managed PDC, governments can respond more quickly to requests and changes and ensure consistency in communication and information provision. With Felix, Shift2's PDC, you can easily set up products and services and make them available to residents and businesses. Your information will then comply with all current legislation.
Manage all information in one place
The major advantage of our PDC solution is that the information is managed in one place and can then be used multiple times. This means that the information is not only available on the website in an online product and service catalog, but can also be linked to Shift2's customer contact system or another customer contact system. Keeping the information up to date is much easier than before thanks to a smarter design.
In addition, the solution features a so-called UPL tag with pre-filled data from Samenwerkende Catalogi (Collaborative Catalogs). This makes it easy to display products from water boards, provinces, and the national government via Felix.
An example
A product such as a passport, for example, contains the same core information for every municipality and will need to be updated in line with changes in legislation. For a municipality, managing information on its website with an average of around 200 to 300 products is quite challenging.
In addition to its own services and adjustments such as fees, legislative changes are an additional challenge. Establishing a PDC as a basis in which the assurance of legislation and reading level is always guaranteed will make managing the information on the website a lot easier. As the administrator, we will notify you of any changes, for example due to a change in legislation, and you can then quickly, effectively, and easily update the information on the website.
Centralized management, user-friendly, multilingual
✓ Manage information in one place
✓ Use information in multiple locations
✓ Easily link to our customer contact system
✓ Easy to use with an intuitive interface
✓ Publish automatically at specific times if you wish
✓ Supports multiple languages and is therefore SDG proof
✓ All PDC content is accessible (B1 reading level)
✓ And information always complies with the latest laws and regulations
Request a demo
Products and services always up-to-date and accessible
Integration with national catalogs
Felix's UPL tag functionality allows for easy integration with national catalogs. This means that the national information from standaarden.overheid.nl can be used immediately.
Notification system for web management
Website administrators receive notifications of central PDC changes. This means that it is easy to update the information on the website with the latest information in the workflow. This is extremely useful, and the information on the website always complies with the latest legislation.
Flexible content
With Felix, your PDC is not fixed, but you can ensure that the information on your website is correct. Customize product names and content to your liking to make the information more personal.
Together we improve
"With Shift2's PDC, we have created a platform that helps manage products and services. It is easy to use and works well with other systems, such as our customer contact system. This allows governments to better manage their information and better serve their citizens. The system is flexible and automated, ensuring that everything remains up to date in a changing environment."
- Marina de Horn, editor-in-chief Felix
Easy management of products and services
During a no-obligation demo, we will be happy to give you a tour of our website solution. At the same time, you can ask our experts all your questions. This can be done online or on location. We make it shift ;)
