PDC
PDC
A products and services catalog (PDC) is essential for local governments to manage and share information in a structured and accessible way. A PDC promotes transparency, efficiency and better service delivery to citizens. By using a centrally managed PDC, governments can respond more quickly to requests and changes, and ensure consistency in communication and information delivery. With Felix, Shift2's PDC, you can easily set up products and services and make them available to citizens and business owners. Your information will comply with all current legislation.
Manage all information in one place
The big advantage of our PDC solution is that the information is managed in one place and then can be used multiple times. So the information is not only available on the website in an online products and services catalog, but can also be linked to Shift2's customer contact system or another customer contact system. Keeping the information up-to-date is much easier than before because of a smarter design.
In addition, the solution features a so-called UPL tag with pre-completion of Collaborative Catalogs. This makes it possible to also show the products of water boards, provinces and the state in an easy way via Felix.
An example
A product like passport, for example, has the same core of information for each municipality and will need to be modified based on changes in the law. For a municipality, managing information on the website with an average number of about 200 to 300 products is quite challenging.
In addition to in-house services and adjustments such as fees, legislative adjustments are an additional challenge. Setting a PDC as the basis in which the assurance of legislation and reading level is always guaranteed will make managing the information on the website a lot easier. As administrator, we will notify you of a change, for example, due to a change in legislation, and in this way you can quickly, effectively and easily adjust the information on the website.
Centralized management, user-friendly, multilingual
✓ Manage information in one place
✓ Use information in multiple locations
✓ Easily link with our customer contact system
✓ Easy to use with an intuitive interface
✓ Publish automatically at specific times if you want
✓ Supports multiple languages and is therefore SDG proof
✓ All PDC content is accessible (B1 reading level)
✓ And information always complies with the latest laws and regulations
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Products and services always up-to-date and accessible
Intergration with national catalogs
Felix's UPL tag functionality allows easy integration with national catalogs. This allows the national information from standards.overheid.nl to be used directly.
Notification system for web management
Web site administrators receive notifications of central PDC changes. Which means that in the workflow it is easy to update information on the website with the latest information. So super convenient and the information on the website always complies with the latest legislation.
Flexible content
With Felix, your PDC is not fixed, but this way you ensure the right information on your website. Customize product names and content to make the information more personal.
Together we improve
"With Shift2's PDC, we have created a platform that helps manage products and services. It is easy to use and works well with other systems, such as our customer contact system. This allows governments to better manage their information and better serve residents. The system is flexible and automatic, so everything stays up-to-date in a changing environment."
- Marina de Horn, editor-in-chief Felix
Easy management of products and services
During a no-obligation demo, we are happy to give you a tour of our website solution. At the same time you can ask all your questions to our experts. This can be done online or on location. We make it shift ;)
