For provinces
Provinces play a crucial role in managing and facilitating regional affairs in the Netherlands. They face the challenge of providing efficient and accessible digital services in a rapidly changing digital world. We understand these challenges and provide solutions that transform processes.
"We help counties be close to residents and business owners where they need to be, and at a distance where they can be. We make it easier to do business with the county."
How do we help provinces with their challenges?
Accessible information
By providing residents and business owners with optimal and accessible information
Digital
By letting residents and business owners request and arrange things digitally. But also informing them about their applications.
Directed
By giving residents and business owners direction over their own data.
Safe and modern
By connecting digital services securely and modernly with digital integrations of task and case systems.
Optimal processing
And by ensuring that county specialists can incorporate optimal service delivery into back-office systems.
In other words: Our solutions and services are designed to improve communication, simplify administrative processes and increase efficiency. All according to the guidelines and legislation that Dutch provinces must comply with.
What sets us apart is that as an organization we focus solely on providing software solutions to local governments in the Netherlands. This means that we have substantive knowledge and focus.We are not just a supplier with products and services that meet the needs and requirements of a government. We are, but above all we are a partner that strives together with the government to provide optimal digital services. "Together we improve" is our slogan and that is what every province can expect from us.
The added value of our solutions for provinces
1. Informing residents and business owners
With Shift2's website and PDC solutions, your residents and business owners are always informed about important issues. Our solutions allow municipalities to share news, announcements and other essential information easily with accessible content (at B1 level). So residents are always up to date in an inclusive and accessible way.
2. Request and arrange things online by residents and business owners
Inseparable from providing digital services is the ability to request, change or arrange things online. We offer several solutions, such as our Form, e-services and a MyProvince solution. These enable your residents to request and arrange provincial services online. From permit applications to address changes, our e-services are designed to streamline processes and increase customer satisfaction. With Shift2's solutions, residents can easily submit and track their requests, ensuring faster and more efficient service delivery.
3. Online consultation of personal matters
With the MijnProvincie solution, residents and business owners can easily access their personal information and the status of their requests online. This increases transparency and reduces the workload for county employees. residents can access their information anytime and anywhere, creating greater trust and satisfaction.
4. Integrating with systems
Our software integrates seamlessly with existing back-office systems, ensuring efficient data exchange and smooth processing of requests. This means less manual input and less potential for errors, resulting in more streamlined and efficient service delivery. Integrations with and between our software are based on the standard interfaces known to provinces, from Standard Exchange Formats and messages to APIs that have been established.
Digital services are more than just an online intake with a resident and business owner. Digital service is the chain from intake to processing, without having to manually enter things and asking a resident or business owner for information that the government already has.
What if a resident can't figure it out in the digital service process?
Shift2 stands for contact and connecting, so we offer solutions for this as well. For example, we offer a Customer Contact System, which KCS teams deploy as a support tool to directly engage residents who contact them by phone. Smart integrations with a PDC and other web content are readily available. Should the KCS team not be able to help a resident directly in the first line, transfer or call back is initiated in the second line. Thus, our KCS solution is the extension of digital services.
Modern architectural and realization principles
Counties face the challenge of modernizing and keeping their digital infrastructure secure. At Shift2, we understand these challenges and apply the following principles to meet your specific needs.
Safety and reliability
Given the daily exposure of counties to cyber attacks, we provide robust security measures. Our solutions meet the highest security standards, so your data is always safe.
Transparency and cooperation
We promote cooperation and knowledge sharing among counties. By increasing efficiency and consistency, we help you improve and innovate services.
Flexibility and agility
Our systems are designed to quickly adapt to new technologies and changes in laws and regulations. This ensures that you can always stay up-to-date and respond to new developments.
Data integrity and accessibility
We ensure excellent information management where data is secure, accessible and accurately managed. This is crucial for data-driven work and maintaining the trust of buggers.
Usability, inclusiveness and accessibility
Our solutions are designed with the user in mind. Both residents and county employees can easily use our systems, reducing workload and increasing satisfaction.
By applying these principles, we support you in your digital transformation and help achieve regional service delivery goals. At Shift2, we are ready to help you every step of the way.
Why choose Shift2?
At Shift2, reliability, innovation and customer focus are key. Our solutions are designed to improve and adapt municipal services to the changing needs of your residents and business owners. By choosing Shift2 you are choosing a partner that thinks with you and always strives to provide accessible services that get better and easier every day.
Ready to improve your services?
Discover our solutions and experience the benefits for yourself.
