For municipalities
Municipalities face the challenge of providing efficient and accessible digital services to their residents and businesses in a constantly changing world. We understand these challenges and offer solutions that transform municipal processes.
"We help municipalities to be close to residents and businesses where necessary, and to remain at a distance where possible. We make it easier to do business with the government."
How do we help municipalities with their challenges?
Accessible information
By providing residents and entrepreneurs with optimal and accessible information
Digital
By allowing residents and businesses to submit and arrange matters digitally. But also by providing information about their applications.
Direction
By giving residents and businesses control over their own data.
Safe and modern
By securely and modernly connecting digital services with digital integrations of task and case systems.
Optimal processing
And by ensuring that municipal specialists can process optimal services in the back-office systems.
The added value of our solutions for municipalities
1. Informing residents and businesses
With Shift2's website and PDC solutions , your residents and businesses are always informed about important matters. Our solutions enable municipalities to easily share news, announcements, and other essential information with accessible content (at B1 level). This means residents are always up to date in an inclusive and accessible way.
2. Residents and businesses applying for and arranging matters online
In other words: digital services. An integral part of providing digital services is offering the option to apply for, change, or arrange matters online. We offer various solutions, such as our Form, e-service, and MyMunicipality solutions. These enable your residents and businesses to apply for and arrange municipal services online. From permit applications to address changes, our e-services are designed to streamline processes and increase customer satisfaction. With Shift2's solutions, residents can easily submit and track their requests, ensuring faster and more efficient service.
3. Online consultation of personal matters
With the MijnGemeente solution (PiP), residents can easily view their personal data and the status of their applications online. This increases transparency and reduces the workload for municipal employees. Residents can access their information anytime, anywhere, which increases trust and satisfaction.
4. Integrating with systems and digital processing in the chain
Our software integrates seamlessly with existing back-office systems, ensuring efficient data exchange and smooth processing of requests. This means less manual input and fewer errors, resulting in a more streamlined and efficient service. Integrations with and between our software are based on the standard interfaces familiar to municipalities, from Standard Exchange Formats and messages to APIs established by forum standardization and VNG to custom integrations that comply with the BIO. Digital services are more than just an online intake for residents. Digital services are the chain from intake to processing, without a civil servant having to enter information manually and without a resident being asked for information that the government already has.
5. Support in the civil affairs process
As the initiator and community leader of vrijBRP, we offer a reliable platform for civil affairs. A setup of various software components that enables municipalities to facilitate the complete civil affairs service and comply with the BRP Act. Civil affairs is a chain that we at Shift2 can manage in its entirety, from online intake to processing data in accordance with the law.
6. Support for civil servants and polling station officials during elections
At Shift2, we understand that smooth elections are crucial for municipalities. That is why we offer comprehensive support and advanced software solutions to ensure that the election process runs efficiently and reliably. Our election software offers a complete platform that allows you to manage all aspects of the election process. From planning and scheduling polling station staff to tracking current turnout data and presenting interim and final results. This saves time and reduces the risk of errors, allowing you to organize elections with confidence.
What if a resident is unable to navigate the digital service process?
Shift2 stands for contact and connection, so we offer solutions for this too. For example, we offer a Customer Contact System, which KCS teams use as a support tool to immediately assist residents who contact them by phone. Smart integrations with a PDC and other web content are immediately available. If the KCS team is unable to help a resident directly in the first line, call forwarding or callbacks are activated in the second line. Our KCS solution is therefore an extension of digital services.
Adopt the Common Ground principles
It is the responsibility of municipalities to adopt the implementation and architectural principles of Common Ground. These principles are crucial for modernizing the IT landscape of Dutch municipalities and ensure transparent, efficient, and secure digital services. Shift2 supports municipalities in implementing these principles through our advanced and flexible solutions.
Why choose Shift2?
At Shift2, reliability, innovation, and customer focus are key. Our solutions are designed to improve municipal services and adapt them to the changing needs of your residents and businesses. By choosing Shift2, you are choosing a partner who thinks along with you and always strives for accessible services that are getting better and simpler every day.
Shift2 helped us transform our digital services. Their solutions are reliable and user-friendly.
Ready to improve your municipal services?
Discover our solutions and experience the benefits for yourself.
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