For municipalities
Municipalities face the challenge of providing efficient and accessible digital services to their residents and business owners in a world that is constantly changing. We understand these challenges and provide solutions that transform municipal processes.
"We help municipalities be close to residents and business owners where they need to be, and stay at a distance where they can. We make it easier to do business with government."
How do we help municipalities with their challenges?
Accessible information
By providing residents and business owners with optimal and accessible information
Digital
By letting residents and business owners request and arrange things digitally. But also informing them about their applications.
Directed
By giving residents and business owners direction over their own data.
Safe and modern
By connecting digital services securely and modernly with digital integrations of task and case systems.
Optimal processing
And by ensuring that municipal specialists can incorporate optimal service delivery into back-office systems.
The added value of our solutions for municipalities
1. Informing residents and business owners
With Shift2's website and PDC solutions, your residents and business owners are always informed about important issues. Our solutions allow municipalities to share news, announcements and other essential information easily with accessible content (at B1 level). So residents are always up to date in an inclusive and accessible way.
2. Request and arrange things online by residents and business owners
In other words, digital services. Essential to providing digital services is the ability to request, change or arrange things online. We offer various solutions, such as our Form, e-service and MijnGemeente solutions. These enable your residents and business owners to request and arrange municipal services online. From permit applications to address changes, our e-services are designed to streamline processes and increase customer satisfaction. With Shift2's solutions, residents can easily submit and track their requests, ensuring faster and more efficient service delivery.
3. Online consultation of personal matters
With the MijnGemeente solution (PiP), residents can easily access their personal information and the status of their applications online. This increases transparency and reduces the workload for municipal employees. Residents can access their information anytime, anywhere, creating greater trust and satisfaction.
4. Integrate with systems and digital processing in the chain
Our software integrates seamlessly with existing back-office systems, ensuring efficient data exchange and smooth processing of requests. This means less manual input and less potential for errors, resulting in more streamlined and efficient service delivery. Integrations with and between our software are based on the standard interfaces that municipalities are familiar with, from Standard Exchange Formats and messages to APIs established at forum standardization and VNG to custom interrgations compliant with the BIO. Digital services are more than just an online intake with a resident. Digital services are the chain from intake to processing, without a civil servant having to manually enter things and a resident being asked for information that the government already has.
5. Support in the civic affairs process
As initiator and community puller of vrijBRP, we offer a reliable platform for civil affairs. A setup of various software components that enables municipalities to facilitate the complete civil affairs service and comply with the BRP law. Civil Affairs is a chain that Shift2 can manage from online intake to processing data according to the law.
6. Support for officials and poll workers during elections
At Shift2, we understand that the smooth running of elections is crucial for municipalities. That's why we offer comprehensive support and advanced software solutions to make the election process efficient and reliable. Our election software provides a complete platform that allows you to manage all aspects of the election process. From scheduling and assigning polling officials to tracking current turnout dates and presenting interim and final results. This saves time and reduces the risk of errors, allowing you to run elections with confidence.
What if a resident can't figure it out in the digital service process?
Shift2 stands for contact and connecting, so we offer solutions for this as well. For example, we offer a Customer Contact System, which KCS teams deploy as a support tool to directly engage residents who contact them by phone. Smart integrations with a PDC and other web content are readily available. Should the KCS team not be able to help a resident directly in the first line, transfer or call back is initiated in the second line. Thus, our KCS solution is the extension of digital services.
Adopt the Common Ground principles
It is the responsibility of municipalities to adopt the realization and architecture principles of Common Ground. These principles are crucial for modernizing the IT landscape of Dutch municipalities and ensure transparent, efficient and secure digital services. Shift2 supports municipalities in implementing these principles through our advanced and flexible solutions
Why choose Shift2?
At Shift2, reliability, innovation and customer focus are key. Our solutions are designed to improve and adapt municipal services to the changing needs of your residents and constituents. By choosing Shift2 you are choosing a partner that thinks with you and always strives to provide accessible services that get better and easier every day.
"Shift2 has helped us transform our digital services. Their solutions are reliable and easy to use."
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