Customer Contact
Customer Contact
Shift2's customer contact system helps local governments manage customer interactions in one central location. Shift2's integrated approach ensures that no point of contact with the resident is lost. You can provide a seamless and consistent customer experience as a result. Ideal right?
A customer contact system that goes beyond interactions
With powerful analytics and reporting tools, Shift2's customer contact system provides valuable insights into customer behavior and trends, allowing you as a government to make informed decisions and continuously improve customer contact.
Our intuitive interface makes it easy for all employees to use the system, regardless of their technical skills. In addition, our customer contact system is fully customizable to meet the specific needs of each government to perfectly match its unique goals and processes.
Simple, powerful and easily integrated
✓ Integrated customer contact management
✓ Powerful analytics and reporting
✓ Easy-to-use interface
✓ Fully customizable to your process
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Together we improve
" With Shift2's customer contact system, we are making a difference in the way local governments interact with residents. Our solution not only provides all the necessary tools, but is also intuitive and scalable, so your contact with residents is always one step ahead."
- Robert Groeneweg, business development manager
Integrated customer contact management
Manage all your customer interactions on one platform, from emails and phone calls to instant messages and social media.
Powerful analytics and reporting
Get deep insights into your customer data with advanced analytics and reporting tools so you can make informed decisions.
Easy to use interface
Our intuitive interface makes it easy for all your employees to use the system, without extensive training.
Discover the power of efficient customer contact
During a no-obligation demo, we are happy to give you a tour of our website solution. At the same time you can ask all your questions to our experts. This can be done online or on location. We make it shift ;)
