For water boards
Water authorities play a crucial role in water management in the Netherlands, with dry feet and clean drinking water as their primary tasks. You face the challenge of providing efficient and accessible digital services in a rapidly changing digital world. We understand these challenges and offer solutions that transform processes.
We help water authorities to be close to residents and businesses where necessary, and to remain at a distance where possible. We make it easier to do business with the water authority.
How do we help water authorities with their challenges?
Accessible information
By providing residents and entrepreneurs with optimal and accessible information
Digital
By allowing residents and businesses to submit and arrange matters digitally. But also by providing information about their applications.
Direction
By giving residents and businesses control over their own data.
Safe and modern
By securely and modernly connecting digital services with digital integrations of task and case systems.
Optimal processing
And by ensuring that water board specialists can process optimal services in the back-office systems.
In other words: our solutions and services are designed to improve communication, simplify administrative processes, and increase efficiency. All of this is done in accordance with the guidelines and legislation that Dutch water authorities must comply with. What sets us apart is that, as an organization, we focus solely on providing software solutions to local authorities in the Netherlands. This means that we have in-depth knowledge and focus.
We are not just a supplier of products and services that meet the wishes and requirements of a government. We are that too, but above all we are a partner that works with the government to strive for optimal digital services. "Together we improve" is our slogan, and that is what every water authority can expect from us.
The added value of our solutions for water authorities
1. Informing residents and businesses
With Shift2's website and PDC solutions, your residents and businesses are always informed about important matters. Our solutions enable municipalities to easily share news, announcements, and other essential information with accessible content (at B1 level). This means residents are always up to date in an inclusive and accessible way.
2. Residents and businesses applying for and arranging matters online
An indispensable part of offering digital services is the ability to apply for, change, or arrange matters online. We offer various solutions, such as our Forms, e-services, and a MyWaterBoard solution. These enable your residents to request and arrange water board services online. From permit applications to address changes, our e-services are designed to streamline processes and increase customer satisfaction. With Shift2's solutions, residents can easily submit and track their requests, ensuring faster and more efficient service.
3. Online consultation and self-service
The MijnWaterschap solution allows residents and businesses to easily view their personal data and the status of their applications online. This increases transparency and reduces the workload for water authority employees. Residents can access their information anytime, anywhere, which increases trust and satisfaction.
4. Integrating with systems
Our software integrates seamlessly with existing back-office systems, ensuring efficient data exchange and smooth processing of requests. This means less manual input and fewer errors, resulting in a more streamlined and efficient service. Integrations with and between our software are based on the standard interfaces used by water authorities, from Standard Exchange Formats and messages to established APIs. Digital services are more than just an online intake for residents and businesses. Digital services are the chain from intake to processing, without anyone having to enter data manually and without residents or businesses being asked for information that the government already has.
What if a resident is unable to navigate the digital service process?
Shift2 stands for contact and connection, so we offer solutions for this too. For example, we offer a Customer Contact System, which we use as a support tool to provide immediate assistance to residents and businesses who contact us by phone. Smart integrations with a PDC and other web content are immediately available. If a resident or entrepreneur cannot be helped directly on the phone, the call is transferred or a callback is initiated in the second line. Our KCS solution is therefore the ideal extension of digital services.
Digital services in a modern design of architectural and implementation principles
Water authorities face the challenge of modernizing their digital infrastructure and keeping it secure. At Shift2, we understand these challenges and apply the following principles to meet your specific needs.
Safety and reliability
Given that water authorities are exposed to around 1,000 cyberattacks every day, we provide robust security measures. Our solutions meet the highest security standards, ensuring that your data is always safe.
Transparency and cooperation
We promote cooperation and knowledge sharing between water authorities. By increasing efficiency and consistency, we help you improve and innovate your services.
Flexibility and agility
Our systems are designed to be quickly adaptable to new technologies and changes in legislation and regulations. This ensures that you always remain up to date and can respond to new developments.
Data integrity and accessibility
We ensure excellent information management, whereby data is managed securely, accessibly, and accurately. This is crucial for data-driven working and maintaining the trust of residents.
Ease of use
Our solutions are designed with the user in mind. Both residents and water authority employees can easily use our systems, which reduces workload and increases satisfaction.
By applying these principles, we support you in your digital transformation and help you achieve your water management and service objectives. At Shift2, we are ready to help you every step of the way.
Why choose Shift2?
At Shift2, reliability, innovation, and customer focus are key. Our solutions are designed to improve municipal services and adapt them to the changing needs of your residents and businesses. By choosing Shift2, you are choosing a partner who thinks along with you and always strives for accessible services that get better and simpler every day.
Ready to improve your services?
Discover our solutions and experience the benefits for yourself.
