For water boards
Water boards play a crucial role in water management in the Netherlands, dry feet and clean drinking water as a primary task. You face the challenge of providing efficient and accessible digital services in a rapidly changing digital world. We understand these challenges and offer solutions that transform processes.
"We help water boards be close to residents and business owners where they need to be, and stay at a distance where they can. We make it easier to do business with the water board."
How do we help water boards with their challenges?
Accessible information
By providing residents and business owners with optimal and accessible information
Digital
By letting residents and business owners request and arrange things digitally. But also informing them about their applications.
Directed
By giving residents and business owners direction over their own data.
Safe and modern
By connecting digital services securely and modernly with digital integrations of task and case systems.
Optimal processing
And by ensuring that water board specialists can incorporate optimal service delivery into back-office systems.
In other words, our solutions and services are designed to improve communication, simplify administrative processes and increase efficiency. All this according to the guidelines and legislation that Dutch water boards must comply with. What sets us apart is that as an organization we focus solely on providing software solutions to local governments in the Netherlands. This means that we have substantive knowledge and focus.
We are not just a supplier with products and services that meet a government's needs and requirements. We are, but above all we are a partner who strives together with the government to provide optimal digital services. "Together we improve" is our slogan and that is what every water board can expect from us.
The added value of our solutions for water boards
1. Informing residents and business owners
With Shift2's website and PDC solutions, your residents and business owners are always informed about important issues. Our solutions allow municipalities to share news, announcements and other essential information easily with accessible content (at B1 level). So residents are always up to date in an inclusive and accessible way.
2. Request and arrange things online by residents and business owners
Indispensable to providing digital services is the ability to request, change or arrange things online. We offer several solutions, such as our Forms, e-services and a MijnWaterschap solution. These enable your residents to request and arrange water board services online. From permit applications to address changes, our e-services are designed to streamline processes and increase customer satisfaction. With Shift2's solutions, residents can easily submit and track their requests, ensuring faster and more efficient service delivery.
3. Online consulting and self-service
With the MijnWaterschap solution , residents and business owners can easily access their personal data and the status of their applications online. This increases transparency and reduces the workload for water board employees. Residents can access their information anytime and anywhere, which increases trust and satisfaction.
4. Integrating with systems
Our software integrates seamlessly with existing back-office systems, ensuring efficient data exchange and smooth processing of requests. This means less manual input and less potential for errors, resulting in more streamlined and efficient service delivery. Integrations with and between our software are based on the standard interfaces known to water boards, from Standard Exchange Formats and messages to APIs that have been established. Digital services are more than just an online intake with a resident and business owner. Digital service delivery is the chain from intake to processing, without someone having to enter things manually and asking a resident or business owner for information that the government already has.
What if a resident can't figure it out in the digital service process?
Shift2 stands for contact and connecting, so here too we offer solutions. For example, we offer a Customer Contact System, which we use as a supporting tool to provide immediate assistance to residents and business owners who contact us by phone. Smart integrations with a PDC and other web content are readily available. If on the phone a resident or business owner cannot be helped directly in the first line, then transfer or callback is initiated in the second line. Our KCS solution is thus the ideal extension of digital services.
Digital services in a modern design of architecture and realization principles
Water boards face the challenge of modernizing and keeping their digital infrastructure secure. At Shift2, we understand these challenges and apply the following principles to meet your specific needs.
Safety and reliability
Given the daily exposure of water boards to approximately 1,000 cyber attacks, we provide robust security measures. Our solutions meet the highest security standards, so your data is always safe.
Transparency and cooperation
We promote cooperation and knowledge sharing among water boards. By increasing efficiency and consistency, we help you improve and innovate services.
Flexibility and agility
Our systems are designed to quickly adapt to new technologies and changes in laws and regulations. This ensures that you can always stay up-to-date and respond to new developments.
Data integrity and accessibility
We ensure excellent information management where data is secure, accessible and accurately managed. This is critical for data-driven operations and maintaining resident trust.
Usability
Our solutions are designed with the user in mind. Both residents and water board employees can easily use our systems, reducing workload and increasing satisfaction.
By applying these principles, we support you in your digital transformation and help achieve water management and service delivery goals. At Shift2, we are ready to help you every step of the way.
Why choose Shift2?
At Shift2, reliability, innovation and customer focus are key. Our solutions are designed to improve and adapt municipal services to the changing needs of your residents and citizens. By choosing Shift2 you are choosing a partner that thinks with you and always strives to provide accessible services that get better and easier every day.
Ready to improve your services?
Discover our solutions and experience the benefits for yourself.
