For other local governments
Local governments outside the category of municipalities, water boards and provinces in the Netherlands, such as Regional Implementation Services (RUDs), tax collaborations, safety regions, environmental services, social work companies and joint arrangements, we can of course also assist as a partner in digital services. We have the knowledge, understand the challenges and offer solutions that transform your processes.
"We help all local governments be close to citizens and businesses where they need to be, and stay at a distance where they can. We make it easier to do business with government."
How do we help local governments with their challenges?
Accessible information
By providing residents and businesses with optimal and accessible information.
Digital
By allowing residents and businesses to request and arrange things digitally. But also informing them about their requests.
Directed
By giving residents and businesses control over their own data.
Safe and modern
By connecting digital services securely and modernly with digital integrations of task and case systems.
Optimal processing
And by ensuring that specialists can incorporate optimal services into back-office systems.
In other words, our solutions and services are designed to improve communication, simplify administrative processes and increase efficiency. All this according to the guidelines and legislation that Dutch local governments must comply with.
What sets us apart is that, as an organization, we focus solely on providing software solutions to local governments in the Netherlands. This means that we have substantive knowledge and focus. We are not just a supplier with products and services that meet a government's needs and requirements. We are, but above all we are a partner that strives together with the government to provide optimal digital services. "Together we improve" is our slogan and that is what all local governments can expect from us.
The added value of our solutions for local governments
1. Informing residents and businesses
With Shift2's website and PDC solutions, your residents and businesses are always informed about important issues. Our solutions enable local governments to easily share news, announcements and other essential information with accessible content (at B1 level). So residents and businesses are always up to date in an inclusive and accessible way.
2. Request and arrange things online by residents and business owners
Inseparable from providing digital services is the ability to request, change or arrange things online. We offer several solutions, such as our Form, e-services and a MijnInwoner or MijnBedrijven solution. These enable your residents and businesses to request and arrange services online. From permit applications to address changes, our e-services are designed to streamline processes and increase customer satisfaction. With Shift2's solutions, residents and businesses can easily submit and track their requests, ensuring faster and more efficient service delivery.
3. Online consulting and self-service
With the MijnInwoner or MijnBedrijven solution, residents and businesses can easily access their personal data and the status of their applications online. This increases transparency and reduces the workload for employees. Residents can access their information anytime, anywhere, creating greater trust and satisfaction.
4. Integrating with systems
Our software integrates seamlessly with existing back-office systems, ensuring efficient data exchange and smooth processing of requests. This means less manual input and less potential for errors, resulting in more streamlined and efficient service delivery. Integrations with and between our software are based on the standard interfaces known to local governments, from Standard Exchange Formats and messages to APIs that have been established.
Digital services are more than just an online intake at a resident's or business' home
Digital service is the chain from intake to processing, without having to manually enter things and asking a resident or business for information that the government already has.
What if a resident or business can't figure it out in the digital service delivery process?
Shift2 stands for contact and connecting, so we offer solutions for this as well. For example, we offer a Customer Contact System, which is used as a supporting tool to provide immediate assistance to residents and businesses who contact us by phone. Smart integrations with a PDC and other web content are readily available. If on the phone a resident or business cannot be helped directly in the first line, a transfer or callback is initiated in the second line. Our KCS solution is thus the ideal extension of digital services.
Modern architectural and realization principles
Local governments face the challenge of modernizing and keeping their digital infrastructure secure. At Shift2, we understand these challenges and apply the following principles to meet your specific needs.
Safety and reliability
Given the daily exposure of counties to cyber attacks, we provide robust security measures. Our solutions meet the highest security standards, so your data is always safe.
Transparency and cooperation
We promote cooperation and knowledge sharing among local governments. By increasing efficiency and consistency, we help you improve and innovate services.
Flexibility and agility
Our systems are designed to quickly adapt to new technologies and changes in laws and regulations. This ensures that you can always stay up-to-date and respond to new developments.
Data integrity and accessibility
We ensure excellent information management where data is secure, accessible and accurately managed. This is crucial for data-driven work and maintaining the trust of buggers.
Usability
Our solutions are designed with the user in mind. Both residents and local government employees can easily use our systems, reducing workload and increasing satisfaction.
By applying these principles, we support you in your digital transformation and help achieve service delivery goals. At Shift2, we are ready to help you every step of the way.
Examples of applications
1. Regional Implementation Services (RUDs).
Implementation of digital environmental services where residents and businesses can submit and track permit applications and inspection reports online.
2. Tax Collaborations
Development of a digital tax portal where residents can view their tax assessments, make payments and object to assessments.
3. Environmental Services
An online licensing and enforcement platform where residents and businesses can apply for environmental permits and track the status of their applications.
4. Social Work Companies
A system for matching job seekers with suitable workplaces and managing pathways, where both job seekers and employers have access to relevant information.
5. Joint Arrangements (GRs).
A digital shared services platform where residents can access a wide range of municipal services, from waste management to youth services.
Ready for the next step in your digital services?
Do you work for one of these local governments and are you ready to further digitize and improve your services? Then contact us without obligation and we will be happy to discuss how we can help each other.
