Digital forms: keep it simple
How do you ensure that your digital forms are as simple and user-friendly as possible? Consultant Frits Karskens explains in this blog.
A form is an essential part of digital services, but it can quickly become overwhelming if it is too complex.
Here are a few tips to ensure that forms remain simple and user-friendly:
- Minimize the number of fields: keep the number of required fields to a minimum. Only ask for information that is truly necessary. Long forms with many mandatory fields can discourage users and negatively impact their experience.
- Use clear labels and instructions: ensure that each field has a clear label that tells the user exactly what information is expected. Also provide clear, concise instructions and examples where necessary, so that users immediately understand what is required of them.
- Use simple and understandable language. Avoid jargon or technical terms that the user may not be familiar with.
- Test and optimize regularly: conduct usability tests to see how the form is experienced and where any bottlenecks lie. Use the feedback to implement improvements and further optimize the user experience.
By keeping forms simple and intuitive, you increase the likelihood that users will be able to fill them out easily. A user-friendly form contributes to an inclusive and positive user experience.
At Shift2, we are happy to help you simplify your digital forms and make them more accessible.
Can you use some help?
We are happy to help. At Shift2, we advise local authorities on how to continue striving for accessibility in their online services. Would you like to know more? Feel free to contact us. We would be happy to tell you more.
