Services that create connection

Today, SIM Caribbean offers a wide range of digital services. From websites and accessible forms to webcast solutions from Company Webcast and paperless meeting applications such as iBabs. Also included are Readspeaker, a read-aloud feature for websites, and Spotler, for e-mail marketing and webcare.

What makes this service special is the close collaboration with Shift2 in the Netherlands. "For much of our portfolio there is implementation support from the Netherlands," Mike explains. "The products are built at Shift2 and supported by our Dutch support team."

Looking forward to the future

But the current successes don't stop there. Wesley and Mike share their vision of the future in which further digitization is central. One of the most important steps is the introduction of online authentication options, similar to DigiD in the Netherlands. This step will significantly improve digital services and make them more efficient.

In addition, the integration of AI technologies to optimize services is being fully explored. "We also want to make our customers aware of aspects such as accessibility and security," says Wesley. "Even if they don't choose us, we want them to be able to make informed decisions."

Challenges and innovations

A major challenge remains bridging the gap between physical and digital services, especially in the area of identity verification. But there are bright steps ahead, such as the possible introduction of a BSN in the Caribbean, which would greatly improve digital authentication and service delivery.